Cancellation and Refund Policy

The Planning Crew

1. Our approach

At The Planning Crew, we want you to feel confident about your purchase and understand exactly what you're receiving.

When you purchase one of our plans, you're investing in a combination of event-planning tools, creative solutions and event-management systems, designed to help you develop your ideas, organise the details and bring your event plans together in one place.

Our platform gives you the freedom to plan and manage your own event, with access to creative concepts and practical planning features throughout your paid access period.

This policy explains how cancellations and refunds work, including how to stop an annual subscription from renewing and what to do if you experience a problem with our service.

We aim to deal with all requests fairly and in accordance with applicable consumer law.

2. Our event-planning plans

We offer two ways to use The Planning Crew.

The Complete Event Planner — £79

This is a one-time purchase for one event, with 12 months of paid editing access. It does not renew automatically.

Multi-Event Plan — £199 per year

This is an annual subscription allowing you to create up to five new events during each subscription year. It renews annually unless you cancel before the next renewal.

Both prices include applicable UK VAT.

The features and access included in each plan are explained in our Terms and Conditions.

3. Your right to change your mind

If you're purchasing as a consumer, you will generally have a legal right to cancel an online purchase within 14 days, subject to the rules and exceptions that apply to the type of service or digital content supplied.

Because The Planning Crew provides online planning tools and AI-generated content, the way these rights apply may depend on the service purchased and when you begin using it.

Where the law requires us to obtain your express consent to begin supplying digital content during the cancellation period, and your acknowledgement that doing so may affect your cancellation rights, we'll explain this clearly before you purchase.

Where a service begins during the cancellation period at your express request, a proportionate charge may apply if you subsequently cancel, where permitted by law.

We will not refuse a refund simply because you have opened an account or generated an event concept where you still have a legal right to cancel.

4. Cancelling your £199 annual subscription

You can cancel the future renewal of your Multi-Event Plan using the self-service subscription management facility available through your account.

When you cancel, your subscription will not renew at the end of the current paid period.

You'll continue to have paid editing access until that period ends, unless your subscription ends earlier under an applicable legal cancellation right or other agreed arrangement.

Cancelling future renewal does not automatically provide a refund for the current subscription period.

Your saved event information will remain available to view after your paid editing access ends, subject to our Privacy Policy and account-deletion arrangements.

5. Cancelling your £79 one-time purchase

The Complete Event Planner is a single purchase, so there are no recurring payments to cancel.

If you wish to cancel your purchase or request a refund, please contact us at hello@theplanningcrew.com.

We'll consider your request in accordance with your statutory cancellation rights, the service you've received and the circumstances of your purchase.

6. If something isn't working properly

We want The Planning Crew to work as described.

If you experience a technical problem, cannot access features included in your purchase or believe the service has not been provided as promised, please email hello@theplanningcrew.com.

Tell us what happened and, where possible, include your account email and a brief description of the problem.

We'll investigate and aim to resolve the issue promptly. Depending on the circumstances and your legal rights, an appropriate solution may include restoring access, correcting the problem, a price reduction or a refund.

Nothing in this policy limits your statutory rights if digital content or services are faulty, not as described or otherwise fail to meet applicable legal requirements.

7. How to request a cancellation or refund

Please contact us at hello@theplanningcrew.com and explain that you wish to cancel your purchase or request a refund.

For a statutory cancellation request, you can use any clear statement communicating your decision to cancel. You do not need to give a reason where you have a legal right to change your mind.

We'll acknowledge your request and explain the next steps.

Where a refund is due, we'll process it using the original payment method unless otherwise agreed, within the timeframe required by law.

8. Deleting your account

Cancelling a subscription, requesting a refund and deleting your account are separate actions.

If you wish to close your account and request deletion of your information, please contact hello@theplanningcrew.com.

We'll explain the verification process and any steps needed to resolve an active subscription or outstanding payment before account closure.

More information is available in our Privacy Policy.

9. Contact us

If you have any questions about cancellations, refunds or your subscription, we're happy to help.

The Planning Crew
A trading name of The TAP Sports Group Limited
Company number: 16877833
Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
Email: hello@theplanningcrew.com
Website: www.theplanningcrew.com